MyVenue incident

Delayed Sales in Dashboard and Reports

Minor Resolved View vendor source →

MyVenue experienced a minor incident on September 28, 2024 affecting Back Office Reports, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2024, 06:29 PM UTC
Resolved
Sep 30, 2024, 02:32 AM UTC
Duration
1d 8h
Detected by Pingoru
Sep 28, 2024, 06:29 PM UTC

Affected components

Back Office Reports

Update timeline

  1. identified Sep 28, 2024, 06:29 PM UTC

    Saturday, September 28, 2024, 11:58:06 AM Nature of incident: Sales Processor delays Business System/Service impacted: Sales on dashboard and reports are behind live sales ranging from 2 to 3 hours backlogged. Current transactions as of 2:15PM EST are processing, and backlog are being replayed. Has there been a breach of security/data: No Other relevant details: Credit Card and other payments are NOT affected. All other systems are operational.

  2. monitoring Sep 29, 2024, 12:16 AM UTC

    The MyVenue Sales Processor is now up to date. The DevOps team is currently running an audit to confirm that all sales are completely synced. Thank you for your patience as we worked through this issue.

  3. resolved Sep 30, 2024, 02:32 AM UTC

    The MyVenue Sales Processor is now up to date. The DevOps team have confirmed that all sales are completely synced. Thank you for your patience as we worked through this issue.