MyOnlineStore experienced a major incident on March 21, 2024 affecting Back office and Storefront and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2024, 01:50 PM UTC
Op dit moment is het niet mogelijk om in te loggen in de beheeromgeving. We zijn aan het onderzoeken waar de oorzaak ligt. EN: It is currently not possible to log in to the back office. We are investigating the cause.
- identified Mar 21, 2024, 01:52 PM UTC
We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.
- monitoring Mar 21, 2024, 02:10 PM UTC
Inloggen in de beheeromgeving is weer mogelijk. We houden de performance scherp in de gaten. EN: Logging in to the management environment is possible again. We are actively monitoring the performance.
- resolved Mar 21, 2024, 02:36 PM UTC
De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.