MyOnlineStore experienced a minor incident on April 23, 2024 affecting Back office and Storefront and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2024, 05:58 PM UTC
Op dit moment zijn er problemen met het aanmaken, beheren en inloggen van klantaccounts. We onderzoeken de oorzaak van dit probleem. EN: There are currently problems with creating, managing and logging in customer accounts. We are investigating the cause of this problem.
- identified Apr 23, 2024, 06:28 PM UTC
We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.
- monitoring Apr 23, 2024, 07:10 PM UTC
Het platform lijkt zich te stabiliseren. We houden de performance scherp in de gaten. EN: The platform appears to be stabilising. We are actively monitoring the performance.
- resolved Apr 23, 2024, 07:34 PM UTC
De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.