MyOnlineStore incident

Degraded performance

Minor Resolved View vendor source →

MyOnlineStore experienced a minor incident on June 25, 2024 affecting Back office and Storefront and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2024, 09:32 AM UTC
Resolved
Jun 25, 2024, 11:25 AM UTC
Duration
1h 52m
Detected by Pingoru
Jun 25, 2024, 09:32 AM UTC

Affected components

Back officeStorefrontCheckoutAPI

Update timeline

  1. investigating Jun 25, 2024, 09:32 AM UTC

    We signaleren we dat in sommige winkels de vormgeving niet correct wordt weergegeven. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We note that in some stores the design is not displayed correctly. We are investigating the cause.

  2. identified Jun 25, 2024, 09:34 AM UTC

    We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.

  3. monitoring Jun 25, 2024, 09:52 AM UTC

    Het platform lijkt zich te stabiliseren. We houden de performance scherp in de gaten. EN: The platform appears to be stabilising. We are actively monitoring the performance.

  4. resolved Jun 25, 2024, 11:25 AM UTC

    De storing is voorbij en het platform is weer stabiel. EN: The incident is over and the platform is stable again.