MyOnlineStore incident

Degraded performance store category pages

Minor Resolved View vendor source →

MyOnlineStore experienced a minor incident on December 9, 2024 affecting Back office and Storefront and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 11:08 AM UTC
Resolved
Dec 09, 2024, 02:24 PM UTC
Duration
3h 15m
Detected by Pingoru
Dec 09, 2024, 11:08 AM UTC

Affected components

Back officeStorefrontCheckoutAPI

Update timeline

  1. investigating Dec 09, 2024, 11:08 AM UTC

    We signaleren op dit moment verminderde performance op ons platform: Categoriepagina's met producten laden erg langzaam. We zijn aan het onderzoeken waar de oorzaak ligt. EN: We are noticing degraded performance on our platform: Category pages with products load very slowly We are researching the cause of the incident.

  2. monitoring Dec 09, 2024, 11:50 AM UTC

    Het platform is weer gestabiliseerd. We houden het scherp in de gaten. EN: The platform has stabilised again. We are actively monitoring the performance.

  3. resolved Dec 09, 2024, 02:24 PM UTC

    Het platform is weer stabiel. EN: The platform is stable again.