MyOnlineStore experienced a major incident on December 17, 2024 affecting Back office and Storefront and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2024, 12:05 PM UTC
We signaleren op dit moment dat in sommige gevallen de checkout niet of niet correct werkt op mobiele apparaten, zoals tablets en mobiele telefoons. EN: We currently note that in some cases the checkout does not work or does not work correctly on mobile devices, such as tablets and mobile phones.
- identified Dec 17, 2024, 12:10 PM UTC
We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen. EN: We have found the cause of the incident and are applying a fix to resolve the problem.
- identified Dec 17, 2024, 12:51 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 17, 2024, 01:19 PM UTC
De checkout lijkt weer te werken. We monitoren de situatie. EN: The checkout seems to be working again. We monitor the situation.
- resolved Dec 17, 2024, 01:24 PM UTC
De storing aan de checkout is verholpen. EN: The checkout malfunction has been resolved.