MyFitnessPal experienced a major incident on March 9, 2022 affecting iOS App and Android App and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2022, 02:50 PM UTC
We are currently investigating a database performance issue, users may be experiencing partial outage and degraded service for the duration.
- identified Mar 09, 2022, 02:51 PM UTC
The team has identified the problematic database and is working on remediation at this time.
- monitoring Mar 09, 2022, 03:03 PM UTC
The problematic database instance has been restarted and the team is monitoring for any continuing issues.
- identified Mar 09, 2022, 03:44 PM UTC
The team is continuing to troubleshoot the problematic instance.
- monitoring Mar 09, 2022, 04:08 PM UTC
The database instance had an underlying hardware issue, and we have failed over to a different server and are monitoring for any continuing issues.
- resolved Mar 09, 2022, 04:16 PM UTC
We've addressed the underlying issues, and service should be restored to all components.