MyFitnessPal incident

Fitbit Issues

Critical Resolved View vendor source →

MyFitnessPal experienced a critical incident on March 15, 2021 affecting Fitbit Integrations, lasting 277d 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2021, 06:10 PM UTC
Resolved
Dec 17, 2021, 10:46 PM UTC
Duration
277d 4h
Detected by Pingoru
Mar 15, 2021, 06:10 PM UTC

Affected components

Fitbit Integrations

Update timeline

  1. investigating Apr 06, 2021, 06:10 PM UTC

    Fitbit steps processing is delayed up to 24 hours for users.

  2. investigating Apr 06, 2021, 06:11 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 30, 2021, 10:23 PM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 13, 2021, 10:13 PM UTC

    We are aware that members are receiving inaccurate calorie adjustments in relation to this work, and we will have a fix in place for this issue by the end of the day tomorrow. Please accept our deep apologies for this frustration. You can click below for more information and updates. https://support.myfitnesspal.com/hc/en-us/articles/4415871310093-Maintenance-work-starting-Monday-12-13-21

  5. resolved Dec 17, 2021, 10:46 PM UTC

    This incident has been resolved.