MyFitnessPal incident

MFP Premium Subscribers May Lose Access to Features

Major Resolved View vendor source →

MyFitnessPal experienced a major incident on November 15, 2023 affecting iOS App and Android App and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 06:54 PM UTC
Resolved
Nov 15, 2023, 10:06 PM UTC
Duration
3h 12m
Detected by Pingoru
Nov 15, 2023, 06:54 PM UTC

Affected components

iOS AppAndroid AppWeb App

Update timeline

  1. identified Nov 15, 2023, 06:54 PM UTC

    We have identified the root cause of the issue and are working to remediate the impact to our ability to process premium subscriptions in the MFP apps.

  2. identified Nov 15, 2023, 08:09 PM UTC

    In certain instances users who have recently subscribed to premium may lose access to their premium features. Our team has identified the issue and are working to implement a fix as soon as possible.

  3. resolved Nov 15, 2023, 10:06 PM UTC

    This incident has been resolved.