MYComputing experienced a notice incident on November 15, 2021 affecting Trucking Service, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 15, 2021, 06:41 PM UTC
One of our upstream providers has had an outage affecting less that 2% of our DID's (phone numbers) Calls to impacted DIDs may experience no audio, busy tones, or other audio quality and call termination issues. We are following the issues closely and will advise on updates.
- identified Nov 15, 2021, 06:49 PM UTC
Senior engineers are narrowing down on the cause of the issue and resolution is currently in progress. Estimated Time of Recovery (ETR) is not confirmed yet but be rest assured that all hands are on deck to resolve this outage.
- monitoring Nov 15, 2021, 07:04 PM UTC
The upstream provider has implemented a fix which they are currently monitoring while services are being restored. We thank you for your patience and understanding.
- monitoring Nov 15, 2021, 08:32 PM UTC
We are continuing to monitor for any potential issues
- monitoring Nov 15, 2021, 09:53 PM UTC
We are continuing to monitor for any potential issues
- resolved Nov 15, 2021, 11:32 PM UTC
We are continuing to monitor for any potential issues. We currently have no indication of any clients being affected by any outages. As such, we are marking this as resolved. Should you have any issues, please reach out to support. Thank you