MYComputing incident

Changes to VOIP

Notice Resolved View vendor source →

MYComputing experienced a notice incident on November 24, 2021 affecting Trucking Service, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2021, 07:28 PM UTC
Resolved
Nov 24, 2021, 08:55 PM UTC
Duration
1h 27m
Detected by Pingoru
Nov 24, 2021, 07:28 PM UTC

Affected components

Trucking Service

Update timeline

  1. identified Nov 24, 2021, 07:28 PM UTC

    Hello, AWS is facing a failure in their Lambda service. As a result, we are not currently able to make changes to VOIP services such as purchasing new phone numbers or porting numbers. We are able to make any other changes. Call quality or routing is not affected at this time. We continue to monitor the situation Thank you

  2. identified Nov 24, 2021, 07:30 PM UTC

    For those who want to follow along with AWS, you can track their status here: https://status.aws.amazon.com/

  3. monitoring Nov 24, 2021, 07:55 PM UTC

    AWS has implemented a fix which appears to be bringing service back online. While we appear to be able to make these changes now, we have not yet gotten the final all clear from AWS. We are monitoring the service for improvements

  4. resolved Nov 24, 2021, 08:55 PM UTC

    AWS has confirmed the incident is resolved This marks the resolution of this incident. Thank you