MX Merchant incident

MX Merchant payment failures

Minor Resolved View vendor source →

MX Merchant experienced a minor incident on August 19, 2025 affecting MX Merchant and Checkout API and 1 more component, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 05:08 PM UTC
Resolved
Aug 19, 2025, 11:12 PM UTC
Duration
6h 4m
Detected by Pingoru
Aug 19, 2025, 05:08 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Aug 19, 2025, 05:08 PM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Aug 19, 2025, 07:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 19, 2025, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2025, 11:12 PM UTC

    This incident has been resolved.