MX Merchant incident

MX Merchant payment failures

Critical Resolved View vendor source →

MX Merchant experienced a critical incident on December 16, 2025 affecting MX Merchant and Checkout API, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 08:46 PM UTC
Resolved
Dec 16, 2025, 10:07 PM UTC
Duration
1h 21m
Detected by Pingoru
Dec 16, 2025, 08:46 PM UTC

Affected components

MX MerchantCheckout API

Update timeline

  1. investigating Dec 16, 2025, 08:46 PM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. monitoring Dec 16, 2025, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 16, 2025, 10:07 PM UTC

    This incident has been resolved.