MX Merchant incident

MX Merchant payment failures

Minor Resolved View vendor source →

MX Merchant experienced a minor incident on January 17, 2026 affecting MX Merchant and Checkout API and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2026, 03:15 PM UTC
Resolved
Jan 17, 2026, 06:28 PM UTC
Duration
3h 12m
Detected by Pingoru
Jan 17, 2026, 03:15 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Jan 17, 2026, 03:15 PM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Jan 17, 2026, 04:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 17, 2026, 05:21 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 17, 2026, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 17, 2026, 06:28 PM UTC

    This incident has been resolved.