MX Connect experienced a critical incident on June 5, 2025 affecting MX Connect, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2025, 11:32 PM UTC
We are investigating reports that MX Connect (www.mxconnect.com) is unavailable. We are actively researching and will provide more information shortly.
- identified Jun 05, 2025, 11:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 06, 2025, 12:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 06, 2025, 01:31 AM UTC
The availability issues we were experiencing with MX Connect (www.mxconnect.com) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.