MX Connect experienced a critical incident on June 1, 2020 affecting MX Connect, lasting 7h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2020, 05:52 PM UTC
We are investigating reports of latency with MX Connect (www.mxconnect.com). We are actively researching and will provide more information shortly.
- investigating Jun 01, 2020, 06:22 PM UTC
We are still continuing to investigate the issues related to authentication and latency within mxconnect.com. We will provide another update shortly.
- investigating Jun 01, 2020, 06:52 PM UTC
We are continuing to investigate this issue.
- investigating Jun 01, 2020, 06:55 PM UTC
We are investigating reports of latency with MX Connect (www.mxconnect.com). We are actively researching and will provide more information shortly.
- identified Jun 01, 2020, 07:27 PM UTC
Thank you for your patience, have identified this issued and we are working on a resolution
- identified Jun 01, 2020, 07:58 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 01, 2020, 08:34 PM UTC
Thank you for your continued patience, have identified the issue and we are working on a resolution.
- identified Jun 01, 2020, 11:58 PM UTC
We are currently going through some testing of the potential resolution. Thank you for your continued patience.
- monitoring Jun 02, 2020, 12:36 AM UTC
The availability/latency issues we were experiencing with MX Connect (www.mxconnect.com) appears to be resolved. We are conducting a final round of testing and monitoring the systems at this time. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.
- resolved Jun 02, 2020, 01:20 AM UTC
This incident has been resolved.