MX Connect experienced a minor incident on February 19, 2024 affecting MX Connect, lasting 21h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2024, 07:25 PM UTC
We are investigating reports of intermittent latency with MX Connect (www.mxconnect.com). We are actively researching and will provide more information shortly.
- investigating Feb 19, 2024, 07:54 PM UTC
We are continuing to investigate this issue.
- identified Feb 19, 2024, 08:18 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Feb 19, 2024, 08:54 PM UTC
The issue is still intermittent and we are investigating deeper into the error's logs to find exactly what is causing the latency.
- identified Feb 19, 2024, 09:37 PM UTC
We are continuing to work on this issue and investigating the cause. In the meantime, please refresh your page if you receive any connection errors.
- identified Feb 20, 2024, 02:33 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 20, 2024, 03:57 PM UTC
We are continuing to work on this issue and investigating the cause. In the meantime, please refresh your page if you receive any connection errors.
- resolved Feb 20, 2024, 05:14 PM UTC
This incident has been resolved.