MX Connect experienced a minor incident on March 2, 2020 affecting MX Connect, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
MX Connect
Update timeline
- investigating Mar 02, 2020, 12:55 PM UTC
We are currently investigating why First Data files are not showing updated data. We are actively researching and will provide more information shortly.
- identified Mar 02, 2020, 01:12 PM UTC
The First Data Reporting Files that are imported to mxconnect.com are delayed from the vendor. We have contacted First Data to understand the timeframe to receive the files; however, at this time, an ETA has not been provided.
- resolved Mar 02, 2020, 01:40 PM UTC
This incident has been resolved.