MX Connect experienced a minor incident on July 29, 2022 affecting MX Connect, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
MX Connect
Update timeline
- investigating Jul 29, 2022, 04:49 PM UTC
We are investigating reports of latency with MX Connect (www.mxconnect.com). We are actively researching and will provide more information shortly.
- investigating Jul 29, 2022, 08:09 PM UTC
Our engineering teams are continuing to investigate this issue. Thank you.
- resolved Jul 29, 2022, 10:41 PM UTC
The latency issues we were experiencing with MX Connect (www.mxconnect.com) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.