MX Connect incident

MX Connect : Partners not able to perform onboarding

Major Resolved View vendor source →

MX Connect experienced a major incident on June 28, 2023 affecting MX Connect, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2023, 06:52 AM UTC
Resolved
Jun 28, 2023, 07:16 AM UTC
Duration
24m
Detected by Pingoru
Jun 28, 2023, 06:52 AM UTC

Affected components

MX Connect

Update timeline

  1. investigating Jun 28, 2023, 06:52 AM UTC

    We are currently investigating why in MX Connect (https://mxconnect.com) partner are not able to do onboarding. We are actively researching and will provide more information shortly.

  2. resolved Jun 28, 2023, 07:16 AM UTC

    This incident has been resolved. Partners are advised to connect with their RM in case there is concern regarding onboardings done within last 6 hours.