MX Connect experienced a major incident on March 10, 2025 affecting MX Connect, lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2025, 04:38 PM UTC
We are investigating reports of latency and degraded performance with MX Connect (www.mxconnect.com). We are actively researching and will provide more information shortly.
- investigating Mar 10, 2025, 06:10 PM UTC
We are continuing to investigate this issue.
- identified Mar 10, 2025, 08:45 PM UTC
The issue has been identified and a fix is being solutioned.
- resolved Mar 10, 2025, 09:59 PM UTC
The latency issues we were experiencing with MX Connect (www.mxconnect.com) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.