Musubi incident

Disruption with PolicyAI API

Minor Resolved View vendor source →

Musubi experienced a minor incident on August 18, 2026 affecting API and API, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 02:37 AM UTC
Resolved
Aug 18, 2026, 02:45 AM UTC
Duration
8m
Detected by Pingoru
Aug 18, 2026, 02:37 AM UTC

Affected components

APIAPI

Update timeline

  1. investigating Aug 18, 2026, 02:37 AM UTC

    Status: Investigating We detected a high error rate in responses through monitoring. We are currently investigating the root cause Affected components API (Partial outage)

  2. identified Aug 18, 2026, 02:40 AM UTC

    Status: Identified We identified the issue and are working on a fix. Multiple models are impacted and customers may experience requests failing. Affected components API (Partial outage)

  3. resolved Aug 18, 2026, 02:45 AM UTC

    Status: Resolved All requests are responding successfully again. PolicyAI is operating normally Affected components API (Operational)