MTG Arena incident

FEB 11 - "Tutor" Effects

Minor Resolved View vendor source →

MTG Arena experienced a minor incident on February 11, 2020 affecting Game and Matches, lasting 8h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2020, 06:43 PM UTC
Resolved
Feb 12, 2020, 03:00 AM UTC
Duration
8h 17m
Detected by Pingoru
Feb 11, 2020, 06:43 PM UTC

Affected components

GameMatches

Update timeline

  1. investigating Feb 11, 2020, 06:43 PM UTC

    We are currently investigating reports of players experiencing issues with effects that allow them to choose a card they own outside of their current game (i.e. "Wish" effects). We will update you with more information when it becomes available.

  2. identified Feb 11, 2020, 07:27 PM UTC

    We believe this issue is caused by players having split and/or Adventure cards in their sideboard. As a temporary workaround, players can remove these cards to prevent this issue from occurring. Thank you for your patience as we work towards a resolution.

  3. identified Feb 12, 2020, 12:06 AM UTC

    We will deploying a hotfix in approximately 30 minutes. It is strongly recommended players update their game client at this time. No downtime is expected.

  4. monitoring Feb 12, 2020, 01:21 AM UTC

    A hotfix has been deployed, and we strongly recommend players restart their client to download the update. We are continuing to monitor the situation.

  5. resolved Feb 12, 2020, 03:00 AM UTC

    We are seeing no further reports of this issue, so we are marking it as resolved. For any additional assistance, please contact support: https://mtgarena-support.wizards.com/hc/en-us