Mozilla VPN had 5 outages in the last 2 years totaling 13h 3m of downtime — averaging 0.2 incidents per month.
There were 5 Mozilla VPN outages since November 19, 2024 totaling 13h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue with phone masking.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently experiencing issues affecting the following services: Receiving phone calls Receiving text messages Replying to text messages Our team is actively investigating the issue to restore these services as quickly as possible. We apologize for any inconvenience and appreciate your patience. Please check back here for updates.
This incident has been resolved.
We are currently investigating the issue.
This incident has been resolved.
We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.
We are continuing to work on a fix for this issue.
This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance.