Motus incident

Service Disruption

Major Resolved View vendor source →

Motus experienced a major incident on July 29, 2020 affecting Mobile Applications and Motus API and 1 more component, lasting 6h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2020, 08:49 PM UTC
Resolved
Jul 30, 2020, 03:02 AM UTC
Duration
6h 12m
Detected by Pingoru
Jul 29, 2020, 08:49 PM UTC

Affected components

Mobile ApplicationsMotus APIDriver APIClient Location API

Update timeline

  1. investigating Jul 29, 2020, 08:49 PM UTC

    We are aware of an issue impacting drivers' ability to add trips, and are currently investigating

  2. monitoring Jul 29, 2020, 09:34 PM UTC

    Services have healed and we are closely monitoring the situation

  3. resolved Jul 30, 2020, 03:02 AM UTC

    This incident has been resolved.