Motus incident

Website availability issues

Major Resolved View vendor source →

Motus experienced a major incident on September 10, 2020 affecting Motus.com and Mobile Applications and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2020, 12:07 PM UTC
Resolved
Sep 10, 2020, 02:10 PM UTC
Duration
2h 3m
Detected by Pingoru
Sep 10, 2020, 12:07 PM UTC

Affected components

Motus.comMobile ApplicationsSingle Sign OnMotus APIDriver APIClient Location API

Update timeline

  1. investigating Sep 10, 2020, 12:07 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2020, 12:15 PM UTC

    Some users are unable to log in to the Motus site. We are continuing to investigate this issue.

  3. identified Sep 10, 2020, 12:31 PM UTC

    We have identified the issue and are working on a solution.

  4. monitoring Sep 10, 2020, 12:45 PM UTC

    We have implemented a fix and are monitoring the system

  5. resolved Sep 10, 2020, 02:10 PM UTC

    This incident has been resolved.