Motus incident

SSO problems

Notice Resolved View vendor source →

Motus experienced a notice incident on September 28, 2020 affecting Single Sign On, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2020, 03:45 PM UTC
Resolved
Sep 28, 2020, 09:28 PM UTC
Duration
5h 42m
Detected by Pingoru
Sep 28, 2020, 03:45 PM UTC

Affected components

Single Sign On

Update timeline

  1. investigating Sep 28, 2020, 03:45 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 28, 2020, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 28, 2020, 04:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Sep 28, 2020, 04:36 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Sep 28, 2020, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 28, 2020, 09:28 PM UTC

    This incident has been resolved.