Motus experienced a critical incident on October 9, 2020 affecting Member Services Phone Support and Customer Care Phone Support, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Member Services Phone SupportCustomer Care Phone Support
Update timeline
- investigating Oct 09, 2020, 02:09 PM UTC
We are unable to answer calls because of an outage with our phone system due to a problem with our vendor. Our technical team is actively working with our vendor to restore service. Chat support is available by logging into your account. Our status page at status.motus.com will be updated when the problem is resolved. Thank you for your patience.
- identified Oct 09, 2020, 02:09 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 09, 2020, 02:12 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 09, 2020, 03:38 PM UTC
Phones are open and issue has been mitigated by our vendor.