Motus incident

Problems logging in

Critical Resolved View vendor source →

Motus experienced a critical incident on October 13, 2020 affecting Mobile Applications, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2020, 04:38 PM UTC
Resolved
Oct 13, 2020, 07:56 PM UTC
Duration
3h 17m
Detected by Pingoru
Oct 13, 2020, 04:38 PM UTC

Affected components

Mobile Applications

Update timeline

  1. investigating Oct 13, 2020, 04:38 PM UTC

    We are currently experiencing issues preventing users from logging in

  2. monitoring Oct 13, 2020, 04:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2020, 07:56 PM UTC

    This incident has been resolved.