Motus incident

Issue with 3rd party mapping provider

Major Resolved View vendor source →

Motus experienced a major incident on October 19, 2020 affecting Motus.com and Mobile Applications, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2020, 01:42 PM UTC
Resolved
Oct 19, 2020, 04:44 PM UTC
Duration
3h 2m
Detected by Pingoru
Oct 19, 2020, 01:42 PM UTC

Affected components

Motus.comMobile Applications

Update timeline

  1. investigating Oct 19, 2020, 01:42 PM UTC

    We are investigating reports of mapping issues with our mapping provider. This may cause issues with entering trips on our mobile and web applications.

  2. monitoring Oct 19, 2020, 04:24 PM UTC

    Our vendor has implemented a fix. We are monitoring the system for any further issues

  3. resolved Oct 19, 2020, 04:44 PM UTC

    This incident has been resolved.