Motus incident

We are investigating instability in the Motus app

Major Resolved View vendor source →

Motus experienced a major incident on January 20, 2021 affecting Motus.com and Mobile Applications and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2021, 02:29 PM UTC
Resolved
Jan 20, 2021, 05:37 PM UTC
Duration
3h 7m
Detected by Pingoru
Jan 20, 2021, 02:29 PM UTC

Affected components

Motus.comMobile ApplicationsSingle Sign OnMember Services Phone SupportMotus APIDriver APIClient Location APICustomer Care Phone Support

Update timeline

  1. investigating Jan 20, 2021, 02:29 PM UTC

    We are investigating instability in the Motus app

  2. identified Jan 20, 2021, 02:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2021, 02:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2021, 05:37 PM UTC

    This incident has been resolved.