Motus incident

Major Outage

Critical Resolved View vendor source →

Motus experienced a critical incident on March 24, 2021 affecting Motus.com and Mobile Applications and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2021, 03:12 AM UTC
Resolved
Mar 24, 2021, 04:59 AM UTC
Duration
1h 47m
Detected by Pingoru
Mar 24, 2021, 03:12 AM UTC

Affected components

Motus.comMobile ApplicationsSingle Sign OnMotus APIDriver APIClient Location API

Update timeline

  1. investigating Mar 24, 2021, 03:12 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 24, 2021, 03:12 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 24, 2021, 04:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Mar 24, 2021, 04:05 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 24, 2021, 04:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 24, 2021, 04:59 AM UTC

    This incident has been resolved.