Motus incident

Investigating errors in logging in

Major Resolved View vendor source →

Motus experienced a major incident on April 16, 2021 affecting Motus.com and Mobile Applications and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2021, 08:50 PM UTC
Resolved
Apr 16, 2021, 11:22 PM UTC
Duration
2h 32m
Detected by Pingoru
Apr 16, 2021, 08:50 PM UTC

Affected components

Motus.comMobile ApplicationsRelocationSingle Sign OnMotus APIDriver APIClient Location APICustomer Care Phone Support

Update timeline

  1. investigating Apr 16, 2021, 08:50 PM UTC

    We are currently investigating this issue.

  2. identified Apr 16, 2021, 09:29 PM UTC

    We have identified the issue and are implementing a fix

  3. identified Apr 16, 2021, 10:31 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 16, 2021, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 16, 2021, 11:22 PM UTC

    This incident has been resolved.