Motus incident

Investigating performance issues

Minor Resolved View vendor source →

Motus experienced a minor incident on July 30, 2021 affecting Motus.com and Mobile Applications and 1 more component, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2021, 01:15 PM UTC
Resolved
Jul 30, 2021, 05:38 PM UTC
Duration
4h 22m
Detected by Pingoru
Jul 30, 2021, 01:15 PM UTC

Affected components

Motus.comMobile ApplicationsRelocationSingle Sign OnMember Services Phone SupportMotus APIDriver APIClient Location APICustomer Care Phone Support

Update timeline

  1. investigating Jul 30, 2021, 01:15 PM UTC

    We are currently investigating performance issues

  2. investigating Jul 30, 2021, 01:34 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 30, 2021, 03:26 PM UTC

    We have identified the issue and are working to resolve it.

  4. identified Jul 30, 2021, 04:25 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 30, 2021, 05:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 30, 2021, 05:38 PM UTC

    This incident has been resolved.