Motus incident

We are investigating reported issues with logging in and accessing the site

Notice Resolved View vendor source →

Motus experienced a notice incident on December 15, 2021 affecting Mobile Applications and Single Sign On, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:36 PM UTC
Resolved
Dec 15, 2021, 06:51 PM UTC
Duration
3h 15m
Detected by Pingoru
Dec 15, 2021, 03:36 PM UTC

Affected components

Mobile ApplicationsSingle Sign On

Update timeline

  1. investigating Dec 15, 2021, 03:36 PM UTC

    We are investigating reported issues with logging in and accessing the site

  2. identified Dec 15, 2021, 04:09 PM UTC

    AWS has identified a networking issue on their end and are working on resolving.

  3. monitoring Dec 15, 2021, 04:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 15, 2021, 06:51 PM UTC

    This incident has been resolved.