Motus incident

Customer Care phone systems are down

Critical Resolved View vendor source →

Motus experienced a critical incident on January 4, 2023 affecting Member Services Phone Support and Customer Care Phone Support, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2023, 08:00 PM UTC
Resolved
Jan 04, 2023, 11:29 PM UTC
Duration
3h 29m
Detected by Pingoru
Jan 04, 2023, 08:00 PM UTC

Affected components

Member Services Phone SupportCustomer Care Phone Support

Update timeline

  1. investigating Jan 04, 2023, 08:00 PM UTC

    The phone system used to reach Motus Customer Care is down

  2. investigating Jan 04, 2023, 08:03 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 04, 2023, 08:26 PM UTC

    We are working with our phone vendor and the issue is being resolved. If you are not able to reach us, please try again later.

  4. resolved Jan 04, 2023, 11:29 PM UTC

    Issue with our phone vendor has been resolved.