Motus incident

Users receiving errors while uploading insurance documents

Minor Resolved View vendor source →

Motus experienced a minor incident on February 27, 2023 affecting Motus.com, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2023, 03:09 PM UTC
Resolved
Feb 27, 2023, 06:23 PM UTC
Duration
3h 14m
Detected by Pingoru
Feb 27, 2023, 03:09 PM UTC

Affected components

Motus.com

Update timeline

  1. investigating Feb 27, 2023, 03:09 PM UTC

    We are investigating an issue where users are receiving errors when submitting their insurance documents. Our team is working on identifying the problem.

  2. investigating Feb 27, 2023, 04:12 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 27, 2023, 04:12 PM UTC

    We have found the issue and implemented a resolution. We are monitoring the situation right now to validate the fix.

  4. monitoring Feb 27, 2023, 06:23 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 27, 2023, 06:23 PM UTC

    This issue has been resolved