Motus experienced a major incident on August 17, 2023 affecting Motus.com and Mobile Applications, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Motus.comMobile Applications
Update timeline
- investigating Aug 17, 2023, 07:37 PM UTC
We are investigating errors saving trips from both the mobile application as well as the web application
- identified Aug 17, 2023, 08:48 PM UTC
We have identified the root cause, and are working to correct the mileage/trip concern. All trip data is being saved and will be visible in the mileage log once the technical situation is resolved.
- resolved Aug 18, 2023, 01:36 AM UTC
This incident has been resolved.