Motus incident

Motus applications errors

Critical Resolved View vendor source →

Motus experienced a critical incident on March 5, 2021 affecting Motus.com and Mobile Applications and 1 more component, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2021, 01:34 AM UTC
Resolved
Mar 05, 2021, 05:30 AM UTC
Duration
3h 56m
Detected by Pingoru
Mar 05, 2021, 01:34 AM UTC

Affected components

Motus.comMobile ApplicationsSingle Sign OnMember Services Phone SupportMotus APIDriver APIClient Location APICustomer Care Phone Support

Update timeline

  1. investigating Mar 05, 2021, 01:34 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 05, 2021, 01:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 05, 2021, 03:43 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Mar 05, 2021, 05:30 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 05, 2021, 05:30 AM UTC

    This incident has been resolved.