Networking Issue
Timeline · 1 update
- resolved Nov 14, 2025, 01:20 AM UTC
The data center had a network issue from 6am PT to 6:30am PT. Once they resolved it the Mosio platform was accessible.
Mosio had 4 outages in the last 2 years totaling 36h 40m of downtime — averaging 0.2 incidents per month.
There were 4 Mosio outages since June 10, 2024 totaling 36h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
The data center had a network issue from 6am PT to 6:30am PT. Once they resolved it the Mosio platform was accessible.
A network outage in our data center caused the platform to be unreachable. Messages queued for sending were attempted, but may not have been delivered. Please check your logs to ensure all messages went out, and retry any failed messages via Text Chat.
We are experiencing high latency on one of our upstream carriers. We are monitoring the situation and will update as developments occur.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our hosting provider for our corporate site (not the platform where client data is hosted) is currently offline. This is a major incident at the host and they are working on a fix. The site has been temporarily redirected. To login to your account, please go to https://biz.mosio.com/
From our host: > We continue to work closely with the NetApp North America leadership team and senior engineers to address the current situation involving our NetApp-based products and services. We'll continue to provide updates throughout the evening and aim to provide a more detailed update tomorrow morning.
The incident has been resolved.