Mosio incident

Outage in incoming message processing

Critical Resolved View vendor source →

Mosio experienced a critical incident on April 10, 2018, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2018, 09:05 PM UTC
Resolved
Apr 10, 2018, 09:29 PM UTC
Duration
24m
Detected by Pingoru
Apr 10, 2018, 09:05 PM UTC

Update timeline

  1. identified Apr 10, 2018, 09:05 PM UTC

    A brief outage will occur as we update systems that control incoming message processing. You may experience a slight delay in messages being processed during this time. We anticipate this change to take less than an hour. The web portal and API will also not be accessible/online during this period. We apologize for the trouble and will be back up as soon as possible.

  2. identified Apr 10, 2018, 09:08 PM UTC

    This outage is affecting the outgoing sms queue. We've taken the main front-end off line to prevent any work being lost while we fix this issue.

  3. identified Apr 10, 2018, 09:17 PM UTC

    We anticipate the system to be back online in 20-30 minutes.

  4. resolved Apr 10, 2018, 09:29 PM UTC

    The updates have been made and the system is back online