Monzo incident

Our phones lines have gone down, and we're working to fix them as soon as we can

Minor Resolved View vendor source →

Monzo experienced a minor incident on July 14, 2025, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 05:28 PM UTC
Resolved
Jul 14, 2025, 06:30 PM UTC
Duration
1h 2m
Detected by Pingoru
Jul 14, 2025, 05:28 PM UTC

Update timeline

  1. investigating Jul 14, 2025, 05:28 PM UTC

    We're currently investigating the issue, and will provide an update soon.

  2. monitoring Jul 14, 2025, 06:11 PM UTC

    A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

  3. resolved Jul 14, 2025, 06:30 PM UTC

    The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.