Monotype incident

Issue with 3PF Upload

Major Resolved View vendor source →

Monotype experienced a major incident on September 17, 2024 affecting Manage, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 06:31 AM UTC
Resolved
Sep 17, 2024, 08:26 AM UTC
Duration
1h 54m
Detected by Pingoru
Sep 17, 2024, 06:31 AM UTC

Affected components

Manage

Update timeline

  1. investigating Sep 17, 2024, 06:31 AM UTC

    We are observing issue with 3PF Upload. The team is currently investigating. We will provide an update in 15 minutes.

  2. investigating Sep 17, 2024, 06:46 AM UTC

    We are still investigating the issue. More information will be provided shortly.

  3. monitoring Sep 17, 2024, 07:46 AM UTC

    We have implemented mitigation steps and we are seeing improvement of services for customers. We will continue to monitor this incident.

  4. resolved Sep 17, 2024, 08:26 AM UTC

    The issue has been resolved.