Monotype experienced a critical incident on November 1, 2024 affecting Login-SSO, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2024, 07:35 PM UTC
We are observing issue logging into Enterprise. The team is currently investigating. We will share further information shortly.
- investigating Nov 01, 2024, 07:51 PM UTC
We are currently investigating the issue. More information will be provided shortly.
- investigating Nov 01, 2024, 08:26 PM UTC
We are currently investigating the issue. More information will be provided shortly.
- resolved Nov 01, 2024, 09:58 PM UTC
The issue has been resolved.
- postmortem Dec 04, 2024, 09:13 AM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2024/11/02/20241102\_Enterprise\_Login\_Issue.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2024/11/02/20241102_Enterprise_Login_Issue.pdf)