Monotype incident

Maintenance on Foundry Platform

Critical Resolved View vendor source →

Monotype experienced a critical incident on January 16, 2025 affecting Foundries and Submission and 1 more component, lasting 19h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 03:43 AM UTC
Resolved
Jan 16, 2025, 11:13 PM UTC
Duration
19h 30m
Detected by Pingoru
Jan 16, 2025, 03:43 AM UTC

Affected components

FoundriesSubmissionPromotion

Update timeline

  1. investigating Jan 29, 2025, 08:18 AM UTC

    Foundry is going through maintenance.

  2. identified Jan 29, 2025, 08:19 AM UTC

    Maintenance is still in progress.

  3. resolved Jan 29, 2025, 08:19 AM UTC

    Maintenance is completed.

  4. postmortem Mar 12, 2025, 07:20 AM UTC

    A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2025/01/16/20250116\_Foundry\_Submission\_Promotion\_Issue.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2025/01/16/20250116_Foundry_Submission_Promotion_Issue.pdf)