Monotype experienced a major incident on March 4, 2025 affecting Manage, lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2025, 08:19 AM UTC
We are currently experiencing issue with 3PF font upload. Our team is investigating the issue and working to resolve it as soon as possible. We apologize for the inconvenience and appreciate your patience.
- investigating Mar 04, 2025, 09:17 AM UTC
Our team is investigating the issue and working to resolve it as soon as possible. We apologize for the inconvenience and appreciate your patience.
- investigating Mar 04, 2025, 10:30 AM UTC
Our team is actively investigating the issue and working on a resolution as quickly as possible. We apologize for any inconvenience and appreciate your patience.
- resolved Mar 04, 2025, 12:42 PM UTC
The issue affecting 3PF upload has been resolved, and we are currently monitoring the situation to ensure stability. We will continue to keep you updated. Thank you for your patience and understanding.
- postmortem Mar 26, 2025, 05:07 AM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2025/03/04/Public\+RCA\+-\+ThirdParty\+Font\+Upload\+Service\+Impacted\+on\+4th\+Mar\+2025.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2025/03/04/Public+RCA+-+ThirdParty+Font+Upload+Service+Impacted+on+4th+Mar+2025.pdf)