Monotype experienced a major incident on March 9, 2025 affecting MyLibrary, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2025, 06:34 AM UTC
We are aware of an issue causing degraded performance on MyLibrary. Our engineers are investigating the cause and working to restore normal service as quickly as possible. We apologize for any inconvenience and will keep you updated.
- identified Mar 09, 2025, 06:51 AM UTC
We have identified the issue affecting MyLibrary. Our team is working diligently to implement a solution. We will provide updates as soon as more information is available. Thank you for your patience.
- identified Mar 09, 2025, 06:53 AM UTC
We have identified the issue affecting MyLibrary. Our team is working diligently to implement a solution. We will provide updates as soon as more information is available. Thank you for your patience.
- monitoring Mar 09, 2025, 07:12 AM UTC
The issue affecting MyLibrary has been resolved, and we are currently monitoring the situation to ensure stability. We will continue to keep you updated. Thank you for your patience and understanding.
- resolved Mar 09, 2025, 07:19 AM UTC
The issue affecting MyLibrary has been resolved. All services are now operating normally. We apologize for the disruption and appreciate your patience while we worked to fix the problem.
- postmortem Mar 26, 2025, 04:42 AM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2025/03/09/Public\+RCA\+-\+MyLibrary\+Downtime\+on\+9th\+Mar\+2025.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2025/03/09/Public+RCA+-+MyLibrary+Downtime+on+9th+Mar+2025.pdf)