Monotype experienced a major incident on May 16, 2025 affecting Login-SSO, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2025, 01:51 PM UTC
We are currently experiencing issues with the SSO-login functionality. Our team is working to resolve the problem as quickly as possible. We apologize for the inconvenience and appreciate your patience.
- investigating May 16, 2025, 02:34 PM UTC
Our team is working to resolve the problem as quickly as possible. We apologize for the inconvenience and appreciate your patience.
- monitoring May 16, 2025, 02:46 PM UTC
The issue has been identified and has been resolved, and we are currently monitoring the situation to ensure stability. We will continue to keep you updated. Thank you for your patience and understanding.
- resolved May 16, 2025, 03:12 PM UTC
The issue affecting SSO-login has been resolved. All services are now operating normally. We apologize for the disruption and appreciate your patience while we worked to fix the problem.