Monotype experienced a notice incident on August 21, 2025, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 21, 2025, 05:55 PM UTC
We are aware of an issue causing degraded performance on enterprise.monotype.com. Our engineers are investigating the cause and working to restore normal service as quickly as possible. We apologize for any inconvenience and will keep you updated.
- identified Aug 21, 2025, 06:50 PM UTC
We are investigating reports of network latency impacting specific US localities due to an issue on one of our Edge Provider's colocations. We are working urgently to investigate this issue, and we will advise shortly as our investigation progresses.
- identified Aug 21, 2025, 07:42 PM UTC
We are seeing some improvement for these network errors, and we are currently monitoring the situation to ensure stability. We will continue to keep you updated. Thank you for your patience and understanding.
- monitoring Aug 21, 2025, 07:59 PM UTC
The network issue affecting enterprise.monotype.com have subsided, and we are currently monitoring the situation to ensure stability. We will continue to keep you updated. Thank you for your patience and understanding.
- resolved Aug 21, 2025, 08:11 PM UTC
The issue affecting affecting enterprise.monotype.com has been resolved. All services are now operating normally. We apologize for the disruption and appreciate your patience while we worked to fix the problem.