Monotype incident

Extensis Connect is currently encountering issues.

Major Resolved View vendor source →

Monotype experienced a major incident on December 10, 2025 affecting Connect Assets and Connect Fonts and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 03:24 PM UTC
Resolved
Dec 10, 2025, 04:30 PM UTC
Duration
1h 5m
Detected by Pingoru
Dec 10, 2025, 03:24 PM UTC

Affected components

Connect AssetsConnect FontsAdministrationAnalyticsFont Licenseslogin

Update timeline

  1. investigating Dec 10, 2025, 03:24 PM UTC

    We are currently investigating an issues affecting most components of Connect.

  2. identified Dec 10, 2025, 03:33 PM UTC

    The issue has been identified and we are working on a fix.

  3. monitoring Dec 10, 2025, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 04:30 PM UTC

    This incident has been resolved.